Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Of course, many people still like it very much. 4K does not work, yet. It requires an HDMI input and Smart TVs dont output the video signal. While they both can work together, you dont need one to run the other. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. 6. Press question mark to learn the rest of the keyboard shortcuts. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! If the apps data files get messed up, the app can start having performance issues. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. I have the same problem if I use apple TV straight to the TV. Hue Play HDMI Sync box | Page 14 | AVForums captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of However, whether its the app or the physical box, both systems are known to have some issues during connection. Name the HDMI inputs. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Press J to jump to the feed. My Smart Plug Keeps Turning On (or Off) By Itself! The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Apps are complicated pieces of software. Philips Hue's new TV gadget matches colored lights to whatever you You can check the apps data files. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? This is more likely to happen if you connect the box too far from the WiFi router or through an access point. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Starting to hate the sync box. Im looking to get into Hue lighting for the first time to go with my PS5. provided; every potential issue may involve several factors not detailed in the conversations Does the Sync Box come ON when the TV is powered on?" Great article. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Select your Wi-Fi network and tap Connect. This is a very troublesome problem. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Enter the password for your Wi-Fi network when prompted. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. You also can seek help from theirTwitter. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I run my Xbox One X through the the play sync box and it supports. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Hold the option key to show the Library folder. Hopefully with working files this time around! However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. If Not, Why Not?! The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Do You HAVE To Use The Kasa App For Your Kasa Devices? Some users reported that the app would lose connectivity as often as once every hour. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. They release a new version constantly, you can see. These devices allow you to have your Hue smart lighting react to music, movies, and video games. I have also gone through some research and come to some conclusions. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. The lights will only work when the content is 4k HD or HDR. Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. If you havent done that yet, first install your Hue Bridge. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Thanks! Does your eye start adapting? You can also just wait it out. See all the updates weve made to the Hue sync box to improve the surround lighting experience. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. Everything that happens on scenario 1 happens here. However, the Hue Sync Box really needs that reliable connection. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Do Smart Plugs Catch Fire? While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. All you need to do is connect the HDMI port to the primary slot in your TV or media system. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Philips Hue Sync - Apps on Google Play With each update, new release notes are published so that you can keep track. These are devices that boost the range and performance of your Wi-Fi router. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. You must feel desperate at this time. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. The Sync Box supports HDMI. Now you can try to downgrade back to the previous version. There you have it! If you have not created one, you can do so in the Hue app. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. For the connection issues, there will be many solutions, one method works for you but may not work for others. New technology and new devices will always have some problems for many users. Is it possible to output Dolby Atmos and Dolby Vision? I get no signal issues regularly since the latest update, and I have constant signal cutouts. When one is found, tap. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? How does this all work? You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. This is because more users prefer the app over the box. Philips Hue Sync Connection Issues With Hue Bridge (How To Fix)