COVID-19 Cancellation Credit - Terms & Conditions What attractions are near Direct Ferries? Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Will I get a refund if I cancel my booking? This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. JavaScript is disabled. The matter is starting to get urgent, but still no response. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. 100% of travellers recommend this experience. WebYou cant reach them by phone which is a problem if you need acute help. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. are there day trips from MILNA to HVAR? - Brac Island Message useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Ferry UNITED KINGDOM. I immediately tried to cancel but of course they are refusing to allow that. 2023 Trustpilot, Inc. All rights reserved. 93% of travellers recommend this experience. Just going round and round in circles with their staff via email. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? It is also important to mention that open tickets are usually non-refundable in case of cancellation. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Our average member earns over 300 cashback a year. not great. Can I cancel them and get a refund? We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. First time I used it I assumed that all the cabins were booked. Stay away!! Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Way better to just buy the tickets directly from the ferry companies themselves! Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. However, if you are traveling internationally, you may not be allowed to board the ferry. I was unable to check in as the FRS website didnt recognise the details. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. NEVER we got any mail of you. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. It was actually in USA dollars so my trip cost 1200 which is extortionate! on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. There was nothing from you at all. Holidaymakers struggle to get refunds. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. Compare prices, times and shipping companies for your ferry using our price search. Ferryhopper applies a small modification fee of 6 (euros) per booking. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Dear customer, Many thanks for your review! You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Re: Uber service at RSW 5 years ago. Please don't hesitate to contact us, if you have any queries. Contact Us | BC Ferries With some ferry companies we'll be able to DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. 91% of travellers recommend this experience. Apartment 2 bedrooms for sale in Caparica e Trafaria Kind regards, Maya from Direct Ferries. If youre booking a ferry with Brittany Ferries go direct! WebGreater than 24-hours before travel. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Traveler beware. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. Do not use these guys EVER. Just as a point we had terrible problems with A ferry and will never use them again. or submit an enquiry. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. Tried to amend reservation to Mar 3-6. Bookmark. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. For account users: To log into your account click the sign in link at the top of. Months later, it is impossible to get a refund. If you make an amendment request through My Account the amendment fee is only 10/10. Direct Ferries Reviews | Read Customer Service Reviews of My original booking included the ability to change my booking. Needed to change tickets. Thanks for taking the time to respond but you're mistaken about the cancellation. Find out what it's like onboard the ferries before you travel. Please don't hesitate to contact us, if you have any queries. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. You should thus make sure that all details are written correctly. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the How to get a refund on your train, ferry or coach tickets - The Your help will truly be appreciated. You will save yourself money and hassle by booking direct. They send Google link with location but doesn't work on my phone or computer. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. Now looking forward to our up coming adventure. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Download the Direct Ferries app or manage your booking online through My Account. We do care about our customer and completing all amendment requests that we receive. Find out how we combat fake reviews. According to Desaru Coasts website, therell also be a bus station coming soon. If I misspell my name, is correction required? WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Book your ferry tickets with Direct Ferries. The booking process was straight forward and I received my eticket without issue. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Verification can help ensure real people write reviews about real companies. No Channel View Road up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. You have been added to the directferries.co.uk mailing list. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Phone. Go direct to the ferry operator. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. The account will stay blocked until dispute will be resolved. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. I have travelled many times ever since my first positive booking experience. Point blank refused and they sent a refund without any messages to inform me. 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I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. Direct ferries is refusing a refund even though we are in lock-down. Each ferry company has its own policy. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. Contact Washington State Ferries - Washington State We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry Dear customer, Many thanks for your review! six hours for a journey of more than 24 hours. shocking service. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. Thank you. Some of the add-ons on this site are powered by. Ferry No refund will be given. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. They never respond to mails and have no phone number. Prices are life and always changing. Less than 24-hours or failure to show for travel. No questions have been asked about this experience. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Receive current traffic conditions, mountain pass reports, construction updates and more. We are committed to guaranteeing our customers privacy. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). ferry is delayed or cancelled The prizes changes after you first buy the ticket. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. Tried to contact by telephone- dont take incoming calls. They said it would take 48 hours to confirm. Find ports, routes and lots of useful information to help you plan your trip. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. Amendments can only be made prior to the sailing date which in this case was never requested. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. Can I cancel and get a refund? WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Kind regards, Maya from Direct Ferries. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Thank you for booking with Direct Ferries. Scammed our group of 12- Disgusting company. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Find out when we're open and how to contact us. You have been added to the directferries.co.uk mailing list. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We had the same with Qatar. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. not clear. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Cancellations & Refunds - P&O Ferries Directferries.co.uk I made reservations there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. You can't even speak to a real person on the help/chat box. Made the booking and ended up feeling very happy that it was so easy. Can I cancel them and get a refund? You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. How can this be possible. Customers can amend bookings free of charge up to check-in closing. If you are outside of Athens (e.g. Stay away. Complete investigation into their business ethics. I would recommend that no one uses Direct ferries. Could be a little clearer to help new customers. That is even worst handle from your company. How to get in touch with us You can amend your booking online if you have an account with us. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. You can check the status of your refund using IRS Wheres My Refund? On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. Please don't hesitate to contact us, if you have any queries. Kind regards, Maya from Direct Ferries. These hydro boost systems are even smaller than the 12' boosters in use currently. I will never book with this company again and I advise others to steer clear. Brittany Ferries Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! 96% of travellers recommend this experience. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Please use the contact form on our website to request a ticket change. They said they would check it out. Dear customer, Many thanks for your feedback! WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Will not book with them again. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. The money being shown on day 5 as having been taken by FerriesDirect. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking For contact details visit our contact us page. WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. Buying a ticket was easy but now to see how the experience on board will be in a few months! How do we get a confirmation? No refund will be given. Seattle, WA 98121-3014. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. We are easy to contact through our contact form on our website. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. WebWill I get a refund if I cancel my booking? They dont reply to your emails or help you! Kind regards, Maya from Direct Ferries. refunds By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! I had the same problem with P&O and vouchers. What are my rights if my ferry is delayed or cancelled? I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. Please don't hesitate to contact us, if you have any queries. How can this even be possible. Dont understand that. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. The booking process was smooth and simple to follow. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. I have attached documentation needed to prove the above incident. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. Less than 24-hours or failure to show for travel. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). So cross. Hi all. 2901 Third Ave., Suite 500. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? More expensive but very safe an helpful.Thank you for your replay. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. I will never use this company again Report this review The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. I was referring to the company changing their cancellation terms retrospectively. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. Not using e-file? Each ferry company has its own cancellation policy. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Rsw Airport Uber PickupAirports now have specified pick-up With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it This is why we offered you the closest alternative available we found with the ferry company you chose. All the information you need on ticket changes, cancellations and refunds is here. I have NOT picked up my ferry tickets. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Please note that cancellation requests cannot be made via phone. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left However I didn't receive a confirmation email. General Inquiry/Feedback Request a Refund This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.