If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Consider the cancellation policy. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. A common issue that many vacationers face abroad is unfair fuel policies in car rental. Read more from https://www.wisecars.com/en-us/reviews. Contact Wisecars Customer Support - phone, email or messages Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. 21 helpful votes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. I had questions about requirements of car insurance. We use dedicated people and clever technology to safeguard our platform. Wisecars Car Rental Comparison on the App Store Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL In peak periods this may not be achievable. What's Wisecars' cancellation policy? Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Seamless booking experience and great price compared to all other websites. It is highly recommended to call the police even for the smallest of damages. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: We clearly highlight car and van hire options with Wisecars that have free cancellation. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. This one doesn't really need an explanation. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Wisecars is not liable for services or bookings not fulfilled due to force majeure. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Please make sure you return the vehicle to the same rental company from which you collected it. In that case, please contact your bank for additional details. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Mi az a Trustindex? All related documentation must be kept if an insurance claim is submitted. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you have any questions, please feel free to contact us. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Date of experience: 07 February 2023. Read Customer Service Reviews of www.wisecars.com - Trustpilot In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. However, this is not true. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Wisecars car rentals - Bargain Travel Forum - Tripadvisor When you rent a car, you will usually need deductiblecoverage. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Access to and use of these images is restricted by terms and conditions of a separate license agreement. What's Wisecars' cancellation policy? If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. You will have to leave a deposit for the fuel. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. All bookings include free cancellation up to 48 hours before the pick-up time. rj vlemnyt. Re: Wisecars car rentals. Read Customer Service Reviews of www.wisecars.com - Trustpilot Please note, under no circumstances is the fuel included in the rental price. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. antes do nicio da locao - Traduo em ingls - exemplos portugus In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Wisecars does not take responsibility for partners response times. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Amendments can only be made up to 48 hours before the pick-up time. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately.