Make sure you keep proof of postage! Your refund will be processed once we've received your unwanted items. To experience the full world of Boohoo, please enable these or check whether another program is For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery . Please note, we cannot offer refunds on cosmetics and pierced jewellery. Om van de volgende voordelen te genieten. Your refund will be processed once we've received your unwanted items. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. By subscribing, you agree to receive marketing communications from boohoo by email. Return Request; 3. By enabling them, you are agreeing to our. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. You will need your order number and email/last 4 digits of your phone number and let them know which item you're returning and why Choose to return at your local Post Office Then print a returns label or get a QR code for your phone Post if off! FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! blocking them. Hear about exclusive offers, get early access to collabs & quicker checkout. You will need your order number and email/last 4 digits of your phone number. One of our customer service agents will be more than happy to look into this for you. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. 90z Revival, Returns FAQs We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). With loads of styles landing each week and regular trend updates you can be sure to get the latest. On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. 1. By subscribing, you agree to receive marketing communications from boohoo by email. Your refund will be processed once we've received your unwanted items. For any product purchased via boohooMAN's TikTok Shop, returns and refund terms and conditions can be found on the TikTok Shop. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. On receiving your return the next step is for us to check the item(s). Your browser's Javascript functionality is turned off. 1. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. Print returns label at home or in store options. A refund will then be issued by Zippay once your return has been processed. You can do this by filling out the form on our Customer Service Hub Returns via the portal are fully tracked. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Burnley This can take up to 7 days to show in your account and is dependent on your bank's processing time. Returns and Refunds | Boohoo | Read 2,121-2,140 Reviews out of 5,495 Items must be unworn, unwashed and unused with the original labels still attached. Click here to start a return. FYI By subscribing, you agree to receive marketing communications from boohoo by email. Your order will be held in the locker for 72 hours. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Product name and codes of the items you returned. You don't need to remember to keep your proof of postage - it's all digital! Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. You can unsubscribe at any point. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. Returns are FREE for premier customers. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Boohoo MAN US Select your preferred return option (Print returns label at home or in store options). Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. 90z Revival, If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Make sure you keep your proof of postage! .b-ngvip-title { Select your preferred return option (Print returns label at home or in store options). 3. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. 3 Select your preferred return option Print returns label at home. What should I do if I receive an incorrect or faulty item? If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Select your preferred return option (Print returns label at home or in store options). This two week period starts from the day after you receive your order (or from the day after you receive the last 3. With just one click you can reduce the energy used by this website. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. blocking them. If your items dont make it back to us, youll need to open a dispute with the carrier. With Klarna, Clearpay, Laybuy & Zip! Don't worry, if this does happen we will contact you first. This cancellation period starts from the day after you receive your order. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You dont need to remember to keep your proof of postage its all digital! Whether you're on website or app, just flip the switch! 2. below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. No packaging, no problem! Youll need to write to us with notice of your cancellation just fill out Returns and Refunds - Boohoo EU All rights reserved. Swim Shorts, For International returns you will need to pay for your return, you will need to generate your returns label via the portal. You can unsubscribe at any point. Product name and codes of the items you returned. 3. There is no returns label in my parcel, how do I return? Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! We've gone paperless! FYI Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. Repack your items (These need to be unworn/unwashed/unused and with original tags). Returns Policy at boohoo.com boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. To see how easy it is to collect your order see our video here. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item (s), including any loss or damage, until we receive. them or get a refund. We're sorry to hear that you've received an incorrect or faulty item. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). Repack your items. Keep an eye on your return tracking. Please return unsuitable items in its original packaging. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. How long does it take to process my return? Please turn it on so that you experience this sites full capabilities. You've got 28 days to send something back to us from the day you receive it. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Sites-boohoo-ANZ-Site You can generate a returns label from our website, attach it to your parcel and then send it back to us. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. All InPost lockers are accessible 24/7! For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your You may be liable for import and pay a custom duty charge for orders over the customs threshold. Make sure you keep your proof of postage! Copyright 2022 boohoo.com. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Om van de volgende voordelen te genieten. *Extra 10% discount sent via email to new subscribers only. Please wait 14 days before contacting us about your refund if you havent heard from us yet. 2. Shorts, Sites-boohoo-NA-Site Please return unsuitable items in its original packaging. You'll get an email once we receive your returned item. You'll then receive a full refund minus the cost of 1.99 for returning the item. UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). #betheMAN. If youre a customer in the EEA, you get 14 days to cancel your contract with us. All rights reserved. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Pay for the postage and print off your label. Hear about exclusive offers, get early access to collabs & quicker checkout. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. You'll get an email once we receive your returned item. A typical refund will take up to 14 days + your banks handling time. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Items must be returned within 28 days of receipt. Just follow the steps below: If you have any questions about extending your invoice, please contact Afterpay. Your refund is on its way. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. I . By enabling them, you are agreeing to our. You can return your item to us for a refund, and then place a new order to FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. Returns are FREE for premier customers. A returns charge of 2.50 per parcel will be deducted from your refund amount. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. How long does it take to process my return? Click here to view our full Returns Policy. Pierced jewellery cannot be returned for health and hygiene reasons. If your items dont make it back to us, youll need to open a dispute with the carrier. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). Read about their experiences and share your own! Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. 3. Returns via the portal are fully tracked. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Unfortunately we don't offer an exchange facility. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. 2. On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. Tell us what you are returning and why :). (These need to be unworn/unwashed/unused and with original tags) If you use your own method of return, rather than the returns portal, this could take up to 21 days to process and refund. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. We've gone paperless! Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. Hear about exclusive offers, get early access to collabs & quicker checkout. You'll get an email once we receive your returned item. We've gone paperless! Returns policy. This does not affect your statutory rights. 1. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected. Log onto our portal here. If you decide to keep one of the items, you need to pay for delivery. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Returns via the portal are fully tracked. boohoo aren't able to extend your invoice. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). Returns FAQs Were really sorry to hear that youve received an item thats not in perfect condition. You dont need to remember to keep your proof of postage its all digital! Great, happy shopping! Buy Now, Pay Later! boohoo aren't able to extend your invoice. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Free Boohoo returns | Post Office You will need your order number and email/last 4 digits of your phone number. Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. We've gone paperless! Copyright 2022 boohoo.com. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Unfortunately we cannot accept returns after this time. If you're cancelling your contract with us but have already received your order, you'll need to return the item (s) to us, see how to do this below. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Boohooman Returns Portal. If youre a customer in the EEA, you have 28 days to cancel your contract with us. Your return arrives back at boohoo! UNLIMITED NEXT DAY DELIVERY + FREE RETURNS FOR A YEAR! Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. You can return using the steps above. Follow the steps below: 1. One of our customer service agents will be more than happy to look into this for you. Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Items must be unworn and unwashed with the original labels attached. Print returns label at home or in store options. 3. Login to our returns portal by clicking the Start a Return button. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. Or simply return your items to the following address within 45 days from the date you received your parcel. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. Thats why before checking out, its important you acknowledge that you understand this. You will need your order number and email/last 4 digits of your phone number. There are a couple of other ways to cancel your contract with us. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. US returns are simple and low cost. By enabling them, you are agreeing to our. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. By subscribing, you agree to receive marketing communications from boohoo by email. Customer Service - boohoo | Womens and Mens Clothes Unfortunately we cannot accept returns after this time. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). The clothing isn't even that great either, sweatshirts have an abnormally large knitting pattern compared to any regular clothes that you could buy at a store for $10. Login to Boohoo's returns portal. You don't need to remember to keep your proof of postage - it's all digital! Make sure you keep proof of postage! Shorts, Widow Hill Road This does not affect your statutory rights. This can take up to 7 days to show in your account and is dependent on your bank's processing time. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. UK If you use the returns portal, the process for returns is as follows: Repack your items. Please return unsuitable items in its original packaging. A typical refund will take up to 14 days + your banks handling time. Returns - boohoo Once you have processed your return in the portal you're ready to post it off! To experience the full world of Boohoo, please enable these or check whether another program is With just one click you can reduce the energy used by this website. Jeans, You don't need to remember to keep your proof of postage - it's all digital! refund your credit/debit card. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Repack your items. If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or via the Klarna app. GET UNLIMITED NEXT DAY DELIVERY WITH PREMIER!*. Returns are FREE for premier customers. *Extra 10% discount sent via email to new subscribers only. 4. By subscribing, you agree to receive marketing communications from boohoo by email. 3 Select your preferred return option Print returns label at home or in store options. Items must be unworn, unwashed and unused with the original labels still attached. I have already returned some items from my order and paid 1.99, why are you charging me again? Items must be unworn and unwashed with the original labels attached. Make sure you keep proof of postage! Please use a trackable service and keep your proof of postage receiptuntil after your refund is processed.. Simply return your item(s) and reorder for a replacement. You've got 28 days to send something back to us from the day you receive it. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Once our checks are complete well refund your credit/debit card. Order Number FULL order ID including the letters at the beginning. You dont need to remember to keep your proof of postage its all digital! Heasandford Industrial Estate If you are a customer in the European Economic Area (EEA), you have 28 days to return your item(s) after receiving your order. There are a couple of other ways to cancel your contract with us. Pay for the postage and print off your label. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. If your items dont make it back to us, youll need to open a dispute with the carrier. 5. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. 1, 2, 3! You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. To experience the full world of Boohoo, please enable these or check whether another program is Copyright 2022 boohoo.com. You can return using the steps above. 3. Either print your returns label at home or in store. Once you have processed your return in the portal you're ready to post it off! Returns via the portal are fully tracked. 3. " posted 2 years ago - Anonymous " there returns is a joke, and the clothing quality is terrible don't recommend purchasing from here " weareMAN. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Ive paid with Afterpay How do returns & refunds work? 2. This does not affect your statutory rights. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Just pop your items in something non see-through, sealable & waterproof. With just one click you can reduce the energy used by this website. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Product name and codes of the items you returned. Please wait 14 days before contacting us about your refund if you havent heard from us yet. You dont need to remember to keep your proof of postage its all digital! Following the prompts, enter the order details as instructed. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. We dont offer exchanges right now. Copyright 2022 boohoo.com. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Boohooman Returns Portal - TechHapi Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. parcel to be delivered back to our warehouse and processed. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. If your items dont make it back to us, youll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135).